It can be incredibly frustrating when you reach into your freezer only to find your ice maker is out of order. This is especially true during summer, when cold drinks start to become a necessity! While it may seem like a big problem, there are many ice maker problems that are just minor, and you can most likely fix them at home with just a few checks. At Complete Appliance Care, Inc., we know how important your kitchen appliances can be to your daily comfort. That’s why we’re going to go through a step-by-step guide to help you troubleshoot and possibly fix your ice maker before you call a professional to look at your refrigerator.
Understanding Why Your Refrigerator Isn’t Making Ice
Before we dive into refrigerator repair, it’s important to have a firm grasp of the issue you are dealing with. Ice makers use a combination of electricity, water, temperature, and mechanical parts, so it all has to come together properly. If you have an understanding of what could be wrong, you can select the appropriate fix and avoid costly repairs.

Let’s start with some of the most common reasons your ice maker might be malfunctioning:
Check the Power Supply and Switches Ensure the refrigerator is properly plugged in and the ice maker switch is turned on |
Inspect the Water Supply Line Look for kinks, clogs, or disconnections in the water line that might be stopping the water flow. |
Make Sure the Freezer Is Cold Enough Ice makers usually need a temperature below 0°F (-18°C) to function. Check if the freezer is cold enough. |
Look at the Ice Maker Components Check the ice mold, ejector arm, and ice tray for any mechanical issues or blockages. |
Check for Ice Blockage or Jammed Cubes Sometimes ice can get stuck in the chute or mold, stopping new ice from being made. |
How to Troubleshoot and Fix the Ice Maker
After you have identified possible causes, the next step is to address the problems. The good news is that most ice maker issues can be fixed with some tools and time. From resetting the system to changing filters, oftentimes you can restore ice production without calling a repair technician.

Caution! Avoid overcrowding the refrigerator, as it can hinder proper airflow and cooling. |
Let’s see what you can do yourself before you call for refrigerator repair.
- Reset the Ice Maker
Many of the newer refrigerators have a reset button for the ice maker. Locate the reset button (usually located behind a panel or at the bottom of the tray), press the button and hold it for a few seconds, and listen for a mechanical sound that indicates a cycle reset.
Did You Know? The refrigerator should be kept between 37-40°F (3-4°C) and the freezer at 0°F (-18°C) or below. |
- Replace the Water Filter
As time progresses, the water filter may accumulate mineral or debris buildup, causing a limitation of water flow to the ice maker. If it has been more than six months since you last changed your filter, it’s time to change your water filter. Installing new filters ensures the water is flowing correctly and the ice quality is improved.
- Test the Water Inlet Valve
This little valve controls the water entering your fridge. If it’s not working, your ice maker won’t get any water. You can use a multimeter to check for continuity. If the valve does not pass a continuity test or you can hear the valve buzzing but it doesn’t allow flow, it is probably time to replace it.
- Consider Replacing Faulty Ice Maker Parts
If resetting the unit and checking the water flow still does not get it to work, the cause might be parts of the ice maker itself. Motors to run the maker, option sensors, and mold heaters are the most common failures. You can order parts online, but in most cases, you would need to know what to do to replace them, so use care when doing this.
- Call a Professional
If you’ve done everything for refrigerator repair and it still won’t work—or you’re not comfortable repairing safely yourself—it’s probably time to call in a certified technician. Professionals can easily diagnose problems, get into hard-to-reach areas, and provide a lasting finish to the work they do.
Conclusion
Having an ice maker that doesn’t work is an annoyance, but it doesn’t necessarily warrant an expensive repair. Many issues with ice makers, including blocked ice molds, interruptions in the water line, clogged filters, and other problems, can often be repaired with common household fixes. Work through the problems logically, starting with each basic aspect. You can also always hire a professional refrigerator repair technician to assess and correct your ice maker repair if you get stuck, or simply prefer to leave it to an expert. With the right approach and a little patience, your freezer will be cranking out fresh ice again in no time.
FAQs
Q1. Why is my refrigerator not making ice?
It may be due to power issues, water line blockages, or freezer temperature problems.
Q2. How do I reset my ice maker?
Locate and press the reset button for a few seconds until you hear a mechanical sound.
Q3. When should I replace my refrigerator water filter?
Replace it every 6 months or if ice production slows down noticeably.
Q4. What temperature should my freezer be for ice to form?
Keep your freezer at 0°F (-18°C) or lower for proper ice production.
Q5. When should I call a professional for ice maker repair?
If basic fixes don’t work or you’re uncomfortable with DIY repairs, call a technician.